Frequently Asked Questions
Need help? Here you can find our most frequently asked questions!
All gift card purchases will be received via email. You can then use it by copying and pasting your gift card code at checkout.
Yes! Please contact us with your issue and order number and we will gladly help you out.
Absolutely! Place the order using your information and forward the gift card to your friend or you can print it out for them.
Standard domestic shipping usually takes 4-10 days to arrive.
We currently do not offer expedited shipping, however if needed, please message us and we may be able to accommodate your shipping.
After receiving your order confirmation email, you will receive a second email once your order has been shipped. In that email you will find a tracking number you can use to track your order until it is delivered.
You certainly can! Items returned must be unworn, unwashed, and with all tags still attached to receive a refund. The return form must also be included inside the package. Please make sure to hold onto any proof of postage once you have shipped the item until you have been refunded correctly, in case you need this at a later date.
We currently offer free returns on all U.S. orders. Simply print out the pre-paid label we will send you once you email us about your return.
Unfortunately, we do not offer exchanges.
If the items you return are in the same condition we sent them to you in, yes! Once we have received and inspected your returned item(s), we will notify you of your refund status.
At the moment, we do not restock any of our items. Once a size or style is sold out, it will not be available again so make sure to follow us on Instagram @viasouterwear and sign up to our newsletter to be the first to know when we drop new styles!
Most of our products run true to size. If there is a style that runs big we will describe it as "oversized" on the product page. Feel free to message us if you have specific sizing questions.
We currently do not have a set schedule for releases. The best way to stay informed is to follow us on Instagram @viasouterwear and subscribe to our newsletter.